Case study summary
The customers of a beautiful sustainable oak frame manor house entrusted the help and services of Worcester Renewable Energy to design and install complimentary renewable energy systems, as well as undertaking all the general plumbing and heating work including the installation of all bathrooms.
The systems generate localised renewable heat and electricity reducing the reliance of the property on fossil fuels, thus reducing its energy costs, CO2 emissions and its impact on the environment.
After completing detailed heat loss calculations, a NIBE 16kW air source heat pump, complete with NIBE 500 litre hot water cylinder and NIBE 220 litre buffer tank was specified to provide renewable heating and hot water to the property.
To distribute the renewable heat throughout the property, a Polypipe solid floor screeded underfloor heating system was installed to the ground floor with the pipes laid closely together at 100mm centres in a spiral layout to achieve the maximum heat output at the low weather compensated design flow temperatures of the air source system, maximalising the efficiency of the heat pump and minimising running costs.
A Polypipe Overlay underfloor heating system was installed on the first floor, laid on top of the intermediate floor. The overlay system offering much higher heat outputs at the low weather compensated design flow temperatures than traditional aluminium plated systems that are installed between floor joints underneath the insulating chipboard decking, again maximising the efficiency of the heat pump and minimising running costs.
All the underfloor heating controls are Wifi enabled allowing the customer to control the system both locally and via the internet using smart phones and tablets.
A roof-integrated Viridian Solar 5.67kW PV system was installed on the South facing roof garage roof to provide renewable electricity to both the air source heat pump system and general electrical use of the property. 11.6kWh of battery storage was installed with the system to maximise the amount of renewable electricity self-consumed as well as allowing force charging of the batteries with off-peak electricity for use during peak times.
Customer testimonial
The Case study describes in detail the technical installation process and associated equipment very well. We are extremely pleased with the end installation and how everything interacts together so well.
So, as owners of our house in Kent, we thought it would be useful to describe our first class interaction with the various team players at Worcester Renewable Energy.
Border Oak, our custom house builder, arranged for two proposals to be sent to us. The proposal from WRE contained a full and comprehensive description of what they proposed to supply, with various additional options for us to consider. At first the level of detail was a bit intimidating for us as renewable energy novices, but after a few explanatory phone calls and emails with Darren Stockall we realised we were dealing with a very professional company and team. This gave us the confidence to accept their proposal to carry out the work described and to opt for extras, such as the PV system and storage batteries.
When the installation team arrived on site we immediately warmed to them. They were polite, helpful, friendly and clearly knowledgeable. During the installation, most of which was a mystery to us, we had many questions which they were very happy to provide clear, understandable answers.
We had sourced the sanitary ware for the bathroom and shower rooms from a reputable local supplier ourselves and, inevitably, during the installation a few issues arose. These did not concern the team who worked around these with no problems. Tom, the installation manger for our project, took it upon himself to liaise directly with our suppliers so he could get items changed as necessary, without putting us to the trouble of doing so. He even insisted that one shower door was imperfect (even though we would have accepted this) and succeeded in persuading the supplier to replace this – Free of charge!!.
At the end of the installation as part of the handover Tom walked us through the various system components, clearly explaining their functions, and showed us how to use the apps. Again we had lots of questions which Tom patiently answered at the end of his long, hard day.
We also had dealings with Graham, the project manager for our installation, and Natalie in the WRE office who dealt with out Boiler Upgrade Scheme Grant Application amongst other things. We were led through this process very well by Graham who asked us to provide various evidence and he succeeded in obtaining the full grant which Natalie promptly arranged to pay us. A very welcome success! This was followed up with the provision of a detailed handover pack.
In summary, we would recommend WRE to potential customers without question or hesitation. There were no surprises on costs. We now have a fantastic, well installed and efficient system in place which should meet our needs for many years to come.
Thank you!
Mr & Mrs Fleury, owners.